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Policies and Shipping

IN-STORE PICKUP

Orders requesting in-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up.

To pick up your items, it is important that you present us the following in the store:
-Printed copy of your order from our web site (or just note your order number)
-Credit card in your name that you used for your purchase
-Gov't issued photo ID in your name
 

SHIPPING (Continental U.S.)

Orders usually ship one business day after being placed unless they need to be special ordered.  We will inform you if an item will take more than 10 days to arrive. 

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

RETURNS

If there’s a problem with something you purchased from us, please bring it back to one of our stores. All of the products we sell come with excellent manufacturer warranties.  With a receipt, refunds or exchanges are offered on all items except bicycles within 15 days of purchase.  Items must be in new condition and include all original packaging.  Only exchanges are offered on bicycles, and only within 30 days of purchase. Labor fees are not refundable.

 

 



 
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